: Adapting to the rise of online retail and "showrooming".
The 2017 mission review highlights how a clear purpose saved the retailer from the "retail apocalypse" affecting many big-box stores at the time. Best Buy: How Human Connection Saved a Failing Retailer best buy mission statement 2017
: Empowering associates to be "inspiring friends" to customers. : Adapting to the rise of online retail and "showrooming"
: Building trust through honest customer interactions. best buy mission statement 2017
: The focus shifted from cost-cutting to expansion in services and tech expertise.