Testing reveals "blind spots" that the product team might have missed.
Map the "perfect" journey, then plan for what happens when things go wrong (e.g., no internet, incorrect input). ✍️ Phase 3: Sketch and Prototype (Design) UX Fundamentals for Non-UX Professionals: User ...
Ensure the feature is usable for people with visual or motor impairments. Testing reveals "blind spots" that the product team