The episode explores Michael's irrational hatred, which writers have noted stems from Toby's role in HR, as he constantly enforces company policies that Michael finds "boring".
Despite Michael's abuse, Toby demonstrates professional patience and utilizes his Master’s degree in Social Work to facilitate the session. The Office - Counsel...
Michael initially refuses to cooperate, sitting in silence or making animal noises to waste time. However, Toby eventually tricks Michael into opening up by playing a therapy-based card game. Once Michael realizes he has been "tricked" into sharing childhood stories, he becomes irate and insults Toby. The episode explores Michael's irrational hatred