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AI FEEDBACK INTELLIGENCE

Customer Feedback Analytics
Support Feedback Analytics
Product Feedback Analytics
Location & Frontline Analytics

AI Features

Thematic Analysis Software
Track Entities & Aspects
Sentiment Analysis Software
AI Impact Analysis
Ask AI
Role-based Dashboards

Customer FEEDBACK

Survey Software
Digital Feedback
Online Reputation
Management

CX Metrics

NPS Software
CSAT Surveys
CES Surveys

Channels

Website Surveys
Email Surveys
SMS Surveys
WhatsApp Surveys
Feedback Button
Mobile Forms
iPad Surveys
Android Surveys
Kiosk Surveys
In-App Mobile SDK

INDUSTRIES

Healthcare
Retail & eCommerce
BFSI
SaaS & Digital

Teams

CX & Insights Leaders
Customer Support Leaders
Product Leaders
Location & Frontline Leaders

Use Case

Unify data to get actionable insights
Identify & prioritize critical CX issues
Ensure CX clarity across teams
Automate feedback collection across channels
Run in-context surveys with segments
Close the feedback loop

RESOURCES

Blog & Insights
Product Help
Product Tour
Product Updates
Help Center
API Documentation
Dev Documentation

GUIDES & BLOGS

AI Feedack Analytics 2025
Thematic Analysis
Net Promoter Score
Customer Satisfaction
Customer Effort Score
Product Feedback
NPS Calculator
Best NPS Tools
Customer Feedback Tools
Survey Apps
AI Survey Tools

COMPANY

Customer Stories
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Partners
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AI Customer Feedback &
Intelligence Platform

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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld. Shin15889mp4