Nih It Help Desk -

The (often referred to as the NIH Service Desk) is the primary point of contact for National Institutes of Health (NIH) staff, contractors, and affiliates requiring assistance with information technology resources. Primary Services

: Support for NIH-managed desktops, laptops, and standard software suites.

As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the . nih it help desk

: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS.

: Help with NIH login credentials, password resets, and PIV card authentication. How to Request Support The (often referred to as the NIH Service

To ensure requests are prioritized and routed correctly, users are encouraged to submit formal tickets rather than using email or voicemail.

: Submit a Request for Service at itservicedesk.nih.gov. Phone Support : Toll-Free : 866-319-HELP (4357) Local : 301-496-4357 TTY : 301-496-8294 Structure While the central help desk handles Tier-1 (basic)

: Assistance with VPN connectivity (NIEHS-Onsite/Remote) and networking issues.