While there isn't one specific widely-cited academic paper with that exact title, several research articles and case studies cover this specific scenario: IT leadership navigating complex ERP (Enterprise Resource Planning) upgrades during the unique constraints of the COVID-19 pandemic.
Explores how IT capability and inventory management influenced operational outcomes during the pandemic. IT Leader Profile: Upgrading ERP During a Pandemic
Success often hinged on executive sponsorship and early change management to address resistance, especially when traditional in-person training was not an option. Recommended Resources While there isn't one specific widely-cited academic paper