Sometimes Alexa gets buggy because she’s running outdated firmware. Simply say: "Alexa, check for software updates."
Check the Amazon AWS Service Health Dashboard to see if there is a massive server outage affecting everyone!
Sometimes the "Something went wrong" error is actually happening in the Alexa app on your phone, not the speaker. If you’re on Android, go to and tap Clear Cache . iPhone users can simply delete and reinstall the app.
Before you consider tossing your Echo out the window, try these five proven fixes to get Alexa back on track. 1. The Classic "Power Cycle"