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: Significant frustration regarding customer service response times , difficulties in managing date changes directly through the platform, and a complex refund process that often leaves users caught between the hotel and the agency. Community Perspectives

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Hotels.com is a leading online travel agency that has historically been a favorite for frequent travelers, primarily due to its straightforward and generous rewards program. However, recent transitions to a unified loyalty system across the Expedia Group brands have sparked significant debate among its long-term user base. hotels com