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refers to a document and case management system (often used in Swedish public sectors).

is a quote from a research paper titled "A Social Perspective on Implementation of e-Government -- a case study in a Swedish municipality," discussing user resistance to the new system. FEAR / FEAR Platina

Employees feared the system (referred to as "the new black cloud") and expressed frustration with being forced to use it, sometimes creating dual workflows with traditional paper routines, as discussed on page 11 of the paper. refers to a document and case management system

Based on your query, the phrase appears to be a reference to a specific case study regarding the implementation of an e-government system. FEAR / FEAR Platina