A more modern evolution that considers five facets: Stakeholder Satisfaction, Strategies, Processes, Capabilities, and Stakeholder Contribution [2].
Use the data to manage the business. This is where you review results and make decisions. Designing Performance Measurement Systems: Theo...
Measuring too many things leads to "analysis paralysis." Focus on the "Vital Few" rather than the "Useful Many." A more modern evolution that considers five facets:
The system shouldn't just tell you if you hit a goal, but also help you question if you are measuring the right goal [1]. 2. Practical Design Steps Designing a system typically follows a four-phase process: Key Actions 1. Design Designing Performance Measurement Systems: Theo...
Relying solely on financial data (lagging indicators) while ignoring customer satisfaction or employee growth (leading indicators).