: Start with a professional tone, avoiding defensiveness.
Review removal is possible if it violates community guidelines.
Dealing with a buyer who refuses to return an item while demanding a refund or leaving a negative review is a common challenge for online sellers. Here is how to handle the situation across major platforms like eBay and Amazon. Your Rights as a Seller buyer won't return item
If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers:
: If a buyer opens a "Item Not as Described" (INAD) case but refuses to use the provided return label, you can ask eBay to step in after 3 business days. : Start with a professional tone, avoiding defensiveness
“Seller for 20+ years here—don't accept this till the fat lady sings, so to speak. I've had negative feedback removed after a call to eBay rather than using mail or the auto system.” Reddit · r/eBaySellers · 2 months ago
Automated "refund without return" exists but is rare for high-value items. Here is how to handle the situation across
Buyers have 3 days to accept or request a return; no returns for fit. Poshmark handles the customer service and tax distribution.