Create a file named article.properties . This tells the Salesforce Article Importer how to read your CSV file. Copy and paste the following content into the file: properties
⚠️ Do not place the files inside a folder and then zip the folder. The CSV and properties files must sit directly at the root level of the zip archive, or the Salesforce importer will fail. Breadblack_collection_compressed.zip
The unique URL slug (letters, numbers, and hyphens only). Create a file named article
containing your article data and metadata mappings. Breadblack_collection_compressed.zip
Right-click and choose (Mac) or Send to > Compressed (zipped) folder (Windows).
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