Best Buy Reviews Yelp Direct

Best Buy has a from over 100,000 reviews on Yelp , indicating that many customers are generally dissatisfied with their experience. While individual store ratings vary, recurring themes across reviews highlight both major friction points and occasional standout service. Common Complaints (Low Ratings)

: Reviewers frequently cite "horrible" experiences with home installations and delivery services, noting missed appointment windows, canceled orders due to system errors, and unhelpful AI-driven support. best buy reviews yelp

: Many 1-star reviews mention a "frustrating" return process, including high restocking fees and a strict 15-day return window that is rarely waived, even for defective items. Positive Highlights (High Ratings) BEST BUY - Updated April 2026 - 308 Photos & 1044 Reviews Best Buy has a from over 100,000 reviews

: Customers have reported buying "open-box" items only to find critical components missing (like power cords or remotes) that were not disclosed at the time of purchase. : Many 1-star reviews mention a "frustrating" return

: A primary frustration is the inability to call local stores directly. Phone calls are often routed to offshore "hubs" where representatives may provide incorrect information or lack the authority to resolve issues.