For house brands (like Insignia or Rocketfish), support is available online or by phone during the following windows: 8 a.m. to 9 p.m. CT.
These members receive priority access to the 24/7 tech support line.
Support for account managers is restricted to business hours, typically 9 a.m. to 5 p.m. CT for chat and 7 a.m. to 6:30 p.m. CT for phone consultations, Monday through Friday. 3. Support for Specific Products
Available 24/7/365 for troubleshooting, virus removal, and setup assistance via phone and online chat.