The Geek Squad Protection Plan is frequently cited as worth the investment for high-risk issues like OLED screen burn-in or power surge damage. Common Complaints

A recurring frustration is the difficulty of reaching the local Tucson store directly. Calls are often routed to national call centers or AI bots, leading to a disconnect between what is promised over the phone and what occurs in-store.

Several customers highlight specific "Agents" at Tucson locations who went above and beyond. For example, a customer at the Broadway Blvd store noted that a staff member named David was exceptionally helpful with high-end tech.