Because they are a broker, customers sometimes struggle to figure out whether to contact Best Buy or the actual carrier (like National General) to manage claims. ⚠️ Important Considerations Before You Buy
Many customers report quick processing times for immediate proof of insurance.
In some locations, they provide notary or basic vehicle title services, sparing customers long lines.
Multiple reviewers complained about unexpected agency or broker fees added on top of the actual insurance premium.
Customer feedback generally falls into two extremes depending on what the customer needed from the agency: Positive Feedback
Complaints on the Better Business Bureau (BBB) cite unreturned phone calls and full voicemail boxes when issues arise.
