: Seats are generally described as "not too bad" and comparable to other budget carriers like Air Asia.
: This is the airline's weakest point. Many customers report a "nightmare" refund process taking 30–90 working days. There are multiple reports of the airline removing cancelled bookings from accounts without issuing credits, leading to significant financial stress for travelers. a a tempting trannysa a
: While airport staff received criticism, the actual in-flight service is generally described as uneventful and professional. Value for Money : Seats are generally described as "not too
: Unlike many low-cost carriers, some fare tiers include a 20kg baggage allowance, which travelers noted as a high point. Overall Verdict There are multiple reports of the airline removing
: No alcohol is served on flights, reflecting the airline's Indonesian domestic roots. Food and beverage options are limited to basic, often sugary or salty snacks.
: Experiences are split. Some travelers reported on-time departures with efficient baggage handling. Others faced severe issues, including one passenger whose trip included five separate delays, resulting in a arrival 6 hours behind schedule.